SALON ETIQUETTE
Cancellations made with less than 24 hours notice will be subject to a charge of 50% of the service fee. "No-shows" will be charged 100% of the scheduled service.
CANCELLATIONS &R ESCHEDULING
Your appointments are reserved exclusively for you. We understand that schedule adjustments are sometimes necessary; however, we respectfully request at least 24 hours notice for cancellations or rescheduling.
Cancellations made with less than 24 hours notice will be subject to a charge of 50% of the service fee. "No-shows" will be charged 100% of the scheduled service.
LATE ARRIVALS
To ensure that every guest receives their full service time, we operate on a strict schedule. If you are more than 15 minutes late, we may need to reschedule your appointment to another day, and a cancellation fee may apply.
Please note: Adjustments are for correcting the original service provided, not for changing your mind on the look you requested.
SERVICE ADJUSTMENTS
At EQST• we take pride in our work. We do not offer refunds on services. However, if you are unsatisfied with your color, please contact us within 7 days of your original appointment. We are happy to offer a complimentary adjustment to ensure your hair meets your expectations.
Please note: Adjustments are for correcting the original service provided, not for changing your mind on the look you requested.
CLOTHING & PERSONAL ITEMS
We provide robes to protect your clothing during color services. However, EQST• is not responsible for any damage to clothing or personal items. We recommend avoiding high collars or expensive fabrics during chemical appointments.
PAYMENT
We accept all major credit cards and Tap Pay.